Payment Orchestration: Making the Juice Worth the Squeeze

Payment orchestration has come to the forefront as enterprise merchants work to squeeze the most from their payment platform. In addition to optimizing authorization rates, merchants wrestle with new payment types, expansion into new sales channels and geographies, new risk and fraud tools, and improvements to the customer experience—all of which result in services and plug-ins added to their payments stack. The benefits of orchestration aren’t linear, and every merchant will reach a point where the incremental costs of an expanding orchestration platform outweigh the revenue gains and other advantages to the enterprise. 

This Javelin Strategy & Research report examines how merchants can measure the costs and benefits of payment orchestration to maximize their return on investment in payment processing technology and services without compromising the customer experience.

Key questions discussed in this report: 

• When does payment orchestration lose efficiency?
• How can the effectiveness of payment orchestration be measured?
• When does more orchestration in payments become too much for merchants and their customers?